DJ
Danie J
1 reviews | Active since Jul 2011
29 Oct 2024, 14:03
Pity we cannot rate with ZERO stars as you deserve ZERO
If there is a company in the country that can be rated for bad service I am sure it must be Payfast. You are NEVER available, you NEVER respond to emails, you NEVER do what you promise to do.
We took over a company with a lined Payfast account. We delinked their account in Shopify and linked ours and for some reason YOUR APP did not link correctly so almost R20 000 was then paid into the selling company's account who closed their bank account.
We have been trying for a MONTH to get that money paid out to us. We spoke to numerous people and were told by your compliance team to drive to the police station and do an affidavit explaining what happened and send that to you - WHICH WE DID THE SAME MORNING - but you have absolutely no respect for people because after you told us what to do, it has now been another 2 WEEKS and you just ignore us. How pathetic do you want to treat people ??????? How much disrespect does your company want to show people ?????? This is the worst service I have ever experienced from any company handling probably billions of Rands of South African people and when you need them - they just ignore you
Helpful (0)
Replies (5)0
Replies (5)
PayFast's replyOfficial
29 Oct 2024, 15:02Hi Danie,
Thank you for bringing this matter to our attention. We do apologise for any inconvenience caused. As previously communicated, your issue has been escalated to our support team and it is currently under review. Further feedback will be communicated shortly. We appreciate your patience and understanding while we work to resolve this for you.
Thank you for bringing this matter to our attention. We do apologise for any inconvenience caused. As previously communicated, your issue has been escalated to our support team and it is currently under review. Further feedback will be communicated shortly. We appreciate your patience and understanding while we work to resolve this for you.
PayFast's reply29 Oct 2024, 15:02
Official
Hi Danie,
Thank you for bringing this matter to our attention. We do apologise for any inconvenience caused. As previously communicated, your issue has been escalated to our support team and it is currently under review. Further feedback will be communicated shortly. We appreciate your patience and understanding while we work to resolve this for you.
Thank you for bringing this matter to our attention. We do apologise for any inconvenience caused. As previously communicated, your issue has been escalated to our support team and it is currently under review. Further feedback will be communicated shortly. We appreciate your patience and understanding while we work to resolve this for you.
DJ
Danie J's updateReviewer Update
29 Oct 2024, 15:27Previously communicated to WHO ?????????? No ones has responded in TWO weeks, so please tell me who you previously communicated with as you are clearly giving misleading responses here. We have not had a response from you since I submitted the affidavit - ZERO - NOTHING - ZIP so please tell me what you communicated with WHO !
DJ
Danie J's update29 Oct 2024, 15:27
Reviewer Update
Previously communicated to WHO ?????????? No ones has responded in TWO weeks, so please tell me who you previously communicated with as you are clearly giving misleading responses here. We have not had a response from you since I submitted the affidavit - ZERO - NOTHING - ZIP so please tell me what you communicated with WHO !
PayFast's replyOfficial
29 Oct 2024, 16:59We apologise for any confusion and frustration caused. We received the same query under the provided ticket IDs and we responded by escalating the matter for further attention.
We understand how frustrating this experience has been and we're sorry if it felt like there was a lack of feedback. Please rest assured that we are actively working to resolve this. We’ve followed up with the relevant team again to ensure you receive an update as soon as possible.
Thank you for your patience and feel free to reach out if you have any further questions.
We understand how frustrating this experience has been and we're sorry if it felt like there was a lack of feedback. Please rest assured that we are actively working to resolve this. We’ve followed up with the relevant team again to ensure you receive an update as soon as possible.
Thank you for your patience and feel free to reach out if you have any further questions.
PayFast's reply29 Oct 2024, 16:59
Official
We apologise for any confusion and frustration caused. We received the same query under the provided ticket IDs and we responded by escalating the matter for further attention.
We understand how frustrating this experience has been and we're sorry if it felt like there was a lack of feedback. Please rest assured that we are actively working to resolve this. We’ve followed up with the relevant team again to ensure you receive an update as soon as possible.
Thank you for your patience and feel free to reach out if you have any further questions.
We understand how frustrating this experience has been and we're sorry if it felt like there was a lack of feedback. Please rest assured that we are actively working to resolve this. We’ve followed up with the relevant team again to ensure you receive an update as soon as possible.
Thank you for your patience and feel free to reach out if you have any further questions.
DJ
Danie J's updateReviewer Update
30 Oct 2024, 14:41The same query was logged by the person from who we took over the company, to confitm the request. The 2nd quesry was logged by us as almost R 20 000 is just sitting with you and going nowhere. The 3rd query was logged when you told me to do a affidavit at the police station and send it to you. We have to date not even received an confirmation from your Verification Department whether they actually received all the documents that THEY requested - hence the contact on HelloPeter. We have tried numerous times calling your helpline, just to hold on for more than 30 minutes and then getting disconnected. We tried numerous times with your online chat - only to be greeted by "Sorry no one is available now we will contact you" so thank you for responding on HelloPeter, just a pity a person needs to make use of a 3rd party complaint site to get a reaction from a company we have been using for YEARS
Can you please give me concrete updates on the progress as we were told that eveything was arranged with your verification deparment and they would action immediatly. This is now 2 weeks later without any response or contact from any person at PayFast which adds to the frustrations. Surely it cannot take more than 2 weeks to look at a police document with all the infomation on that you required, pick up the phone and call the person with the funds in his account and verify that he confirmed it can be paid out, look at the proof of banking letter that we attached and see that it matches our account details with you, and action a payout - I really cannot see that this should be now dragging towards a month without access to our money ?
Can you please give me concrete updates on the progress as we were told that eveything was arranged with your verification deparment and they would action immediatly. This is now 2 weeks later without any response or contact from any person at PayFast which adds to the frustrations. Surely it cannot take more than 2 weeks to look at a police document with all the infomation on that you required, pick up the phone and call the person with the funds in his account and verify that he confirmed it can be paid out, look at the proof of banking letter that we attached and see that it matches our account details with you, and action a payout - I really cannot see that this should be now dragging towards a month without access to our money ?
DJ
Danie J's update30 Oct 2024, 14:41
Reviewer Update
The same query was logged by the person from who we took over the company, to confitm the request. The 2nd quesry was logged by us as almost R 20 000 is just sitting with you and going nowhere. The 3rd query was logged when you told me to do a affidavit at the police station and send it to you. We have to date not even received an confirmation from your Verification Department whether they actually received all the documents that THEY requested - hence the contact on HelloPeter. We have tried numerous times calling your helpline, just to hold on for more than 30 minutes and then getting disconnected. We tried numerous times with your online chat - only to be greeted by "Sorry no one is available now we will contact you" so thank you for responding on HelloPeter, just a pity a person needs to make use of a 3rd party complaint site to get a reaction from a company we have been using for YEARS
Can you please give me concrete updates on the progress as we were told that eveything was arranged with your verification deparment and they would action immediatly. This is now 2 weeks later without any response or contact from any person at PayFast which adds to the frustrations. Surely it cannot take more than 2 weeks to look at a police document with all the infomation on that you required, pick up the phone and call the person with the funds in his account and verify that he confirmed it can be paid out, look at the proof of banking letter that we attached and see that it matches our account details with you, and action a payout - I really cannot see that this should be now dragging towards a month without access to our money ?
Can you please give me concrete updates on the progress as we were told that eveything was arranged with your verification deparment and they would action immediatly. This is now 2 weeks later without any response or contact from any person at PayFast which adds to the frustrations. Surely it cannot take more than 2 weeks to look at a police document with all the infomation on that you required, pick up the phone and call the person with the funds in his account and verify that he confirmed it can be paid out, look at the proof of banking letter that we attached and see that it matches our account details with you, and action a payout - I really cannot see that this should be now dragging towards a month without access to our money ?
PayFast's replyOfficial
01 Nov 2024, 09:26 Following up on the escalation, our team has confirmed to have reached out, advising to contact old merchant as an email was sent to them on October 24, 2024. A follow-up email was also sent yesterday. Once their response is received, we’ll move this to our verifications team to change the ownership for this account.
Thank you for your patience and please let us know if you have any questions in the meantime.
Thank you for your patience and please let us know if you have any questions in the meantime.
PayFast's reply01 Nov 2024, 09:26
Official
Following up on the escalation, our team has confirmed to have reached out, advising to contact old merchant as an email was sent to them on October 24, 2024. A follow-up email was also sent yesterday. Once their response is received, we’ll move this to our verifications team to change the ownership for this account.
Thank you for your patience and please let us know if you have any questions in the meantime.
Thank you for your patience and please let us know if you have any questions in the meantime.