Persistent 3D Secure Errors with PayFast Affecting Subscription Updates

I have been diligently building up my subscription-based business using PayFast for payment processing. Unfortunately, we have encountered a significant issue: whenever a user's credit card expires and they attempt to update their card details, PayFast consistently throws a 3D Secure error.

I have reached out to PayFast customer support numerous times, only to receive generic responses requesting more screenshots. Despite providing ample information, the issue remains unresolved. From reading other reviews, it appears that this is a common problem with PayFast.

The only current solution is for customers to cancel their existing subscription and sign up for a new one. This is unacceptable, as the ability to update card details is a core function for any subscription business. Explaining to customers that these problems are out of my control is frustrating and detrimental to our service.

Due to these persistent issues, I am actively researching alternative payment gateways. A reliable and responsive payment processor is crucial for maintaining customer trust and business continuity.