AH
Alan H
1 reviews | Active since Feb 2021
08 Dec 2021, 07:23
Paygate's Card Facility is Useless
Have attempted to utilise Paygate's card facility for two separate transactions. After entering my card details and clicking the 'Next' button nothing happens. You are not even directed back to the sellers site. The EFT facility does work. Complete waste of time and the sellers lost a potential sale.
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Replies (3)0
Replies (3)
PayFast's replyOfficial
08 Dec 2021, 12:47Hi Alan,
Thank you for taking the time to review our platform. We always strive to provide the best payment service and support to our valued clients and are sorry that we have not met your expectations in this instance. May you kindly email us at *** with this query. Our Team will assist with looking into the issue and resolving or escalating as needed.
Thank you for taking the time to review our platform. We always strive to provide the best payment service and support to our valued clients and are sorry that we have not met your expectations in this instance. May you kindly email us at *** with this query. Our Team will assist with looking into the issue and resolving or escalating as needed.
Best regards,
PayFast's reply08 Dec 2021, 12:47
Official
Hi Alan,
Thank you for taking the time to review our platform. We always strive to provide the best payment service and support to our valued clients and are sorry that we have not met your expectations in this instance. May you kindly email us at *** with this query. Our Team will assist with looking into the issue and resolving or escalating as needed.
Thank you for taking the time to review our platform. We always strive to provide the best payment service and support to our valued clients and are sorry that we have not met your expectations in this instance. May you kindly email us at *** with this query. Our Team will assist with looking into the issue and resolving or escalating as needed.
Best regards,
AH
Alan H's updateReviewer Update
08 Dec 2021, 14:34How can I email you guys when you don't supply an email address?
AH
Alan H's update08 Dec 2021, 14:34
Reviewer Update
How can I email you guys when you don't supply an email address?
PayFast's replyOfficial
14 Dec 2021, 11:06Hi Alan, apologies; we cannot include the email address here. However, we can offer live chat support from our website - www.paygate.co.za. Alternatively, on this platform, go to "About PayGate" and click on "Visit our Website". Our Team can look into your query in real-time and assist should you still need to process a payment with one of our merchants. Our Agents are available Monday - Friday, from 8 am - 5 pm.
Best regards,
PayFast's reply14 Dec 2021, 11:06
Official
Hi Alan, apologies; we cannot include the email address here. However, we can offer live chat support from our website - www.paygate.co.za. Alternatively, on this platform, go to "About PayGate" and click on "Visit our Website". Our Team can look into your query in real-time and assist should you still need to process a payment with one of our merchants. Our Agents are available Monday - Friday, from 8 am - 5 pm.
Best regards,