TE
Tricia E
1 reviews | Active since Feb 2018
13 Jan 2021, 10:46
PAYGATE
Twice now we have tried to make a payment to Leroy Merlin through PAYGATE, once in November and again yesterday. Each time they declined it, even though I had received a payment confirmation from my bank. Rang them today to be told it is the bank declining my card. This is not so as my bank tell me that they have not declined my card. PAYGATE'S answer ring Leroy's and ask for bank details, pay by EFT.
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Replies (2)
PayFast's replyOfficial
13 Jan 2021, 10:55Hi Tricia, We apologise for any inconvenience caused. Can you please provide us with your contact number and email address for our team to reach out and get more information about your query.
Best regards,
PayFast's reply13 Jan 2021, 10:55
Official
Hi Tricia, We apologise for any inconvenience caused. Can you please provide us with your contact number and email address for our team to reach out and get more information about your query.
Best regards,
PayFast's replyOfficial
14 Jan 2021, 12:02Hi, Tricia, we followed up with our team and can assure you our transaction processing (with merchants like Leroy Merlin) has not been affected by any processing issues. There are many reasons a transaction fail, like restrictions by the cardholder's bank. Please contact your bank for more info here
Best regards,
PayFast's reply14 Jan 2021, 12:02
Official
Hi, Tricia, we followed up with our team and can assure you our transaction processing (with merchants like Leroy Merlin) has not been affected by any processing issues. There are many reasons a transaction fail, like restrictions by the cardholder's bank. Please contact your bank for more info here
Best regards,