Payfast's merchant support is non-existent

Payfast's support has gone down the drain. They only respond on their chat, and their operators there try to get you off the chat as fast as possible. The 1st support operator told me to wait until the evening, to see if their problems went away, without even looking at the issue. Not to mention that that will take us into the weekend, with ZERO support until the following week. I then called their offices, only to be told that clients are not allowed to speak to support staff, but promised then that I will receive a call from their manager (still haven't received this callback) Eventually got hold of someone after calling a 3rd time, who the blamed me for using my company's official email if I paid using payfast at suppliers, even though this never caused issues before. He then promptly closed the support ticket, without addressing the funds that have not released for 7 days. It seems that Payfast has decided the best way to deal with their direct clients, who pay their fees, are to either ignore or bully them... Fortunately there are other service providers. We will be moving to another payment processor in the next week...