PayFast - Worst Payments Provider on the Internet!

The worst payments provider on the internet!

The amount has been outstanding for 4 weeks because they deemed it *****ulent, regardless of all the supporting documents, but just a way of keeping our hard-earned cash flow in their bank accounts.

The agent, Aaliyah, who was dealing with the issue received the docs, didn't action the query, and went on leave. However, there is no one there to handle the outstanding queries.

Seems like a mom-n-pop shop, but mom-n-pop aren't there.

Trying to voice our query, Siv the customer-service agent, refused to listen and when told that we would go onto HelloPeter, she didn't care and expressed that! :(

Frustrating, sat hours on calls, spoke to n-number of their employees to no end! Poor service like this is what is killing business in this

Moshweaka from the ***** department received my call, at 15:45 and mysteriously the call dropped, causing me another 20-minute wait, even though I was 1st in their queue, was rudely received by Siv again, who put down the phone when I requested to speak to her Team Lead. Before dropping the call she did advise that the ***** department closes at 16:00, curious!?

Unfortunately, companies exist like this due to monopolies.