PAYFAST, WORST CUSTOMER SERVICE

Good day I own an online business which I run via a website, where Payfast is one of the options to pay. I received a payment quite a while ago and the week before last, I decided to request a payout. I had to verify my account again by submitting all my necessary documentation, before payout. Almost 10 days later, my account has not been verified, so the payout can't proceed. I was texting them via their business page numerous times. Today I tried calling them. I've been given different options and then got to a voicemail that stated they were unable to take my call.