Payfast unwilling to protect and assist victims of ****s

Unfriendly and unwilling to assist customers that pay **** merchants. Payfast allowed ****mers to use their service unvetted. I have called payfast to assist me with information for a company (Soulscents) that ****med me money and using Facebook to sell perfumes. they told me they cannot provide me with details of the business that i have paid using their platform to facilitate a payment, the company soulscents is unreachable when use the number on their website https://soulscents.co.za/ +***