PayFast ... they neither pay nor are they fast

It is a ludicrous situation ... I have available credit on my "buyer" Payfast account and I am unable to have this transferred to my bank account. I am told by PayFast that I need to create a Merchant account in order to do so. I do all I have to do including giving all my FICA info, just to be told a few days later that they have downgraded me to a regular account ... and I can't draw my money. So how does this work? I have available credit which I could not use to make a purchase recently (despite trying 10 times and using different bank accounts) ... money is there and can't be used nd they make the wiring to one's personal account impossible. What kind of business is this?