PayFast - Takes your money but wont pay it back

I have been having an ongoing issue with Mweb and Vumatel to get my refund for a payment that was made by the services never received after countless of phone calls and rude advisors who speak lies and cut calls on customer , i wrote a review on Hello peter and they then sent me an email to provide my details to Payfast to have my refund paid out that was over a week ago but i still have received nothing - PAYFAST keep giving me a ticket number but there is nothing else done ( Your ticket has been created with the ticket ID *** and subject: ticket ID ***)

The chatbot they offer on their website as a help option is of no use. I'll be lodging my complaint with the ombudsman as well as lodge a complaint with the consumer council if my issue is not resolved by close of business today 07.08.2024. Maybe the Financial Intelligence Centre should also be notified as this seems to be a common problem with PayFast when I read all the comments on this site.