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Lily T

1 reviews | Active since Feb 2024

12 Feb 2024, 15:46

PayFast - stay FAR, FAR away from this company!!!!

Unfortunately not possible to rate ZERO star... I have been trying, firstly, to change my bank details and get my account verified again (I had used PayFast for 3 years but changed to PayPal in 2021, now wanted to offer it as a payment gateway once more) I discovered upon logging in that I still had a positive balance of R1347.43 - I have received no notification of this from PayFast in these intervening two years... that aside, I just wanted to activate my account again, with new bank details and address. I uploaded the required documents.

I have phoned several times and been told my query has "been escalated". I have emailed several times and received tickets saying they "want to help"

At this point I just want my money and want nothing else to do with PayFast. What happened to this company I used to trust? And why does one have to resort to writing an angry review to get any response?

0
Replies (5)
LT
Lily T's update12 Feb 2024, 15:49
Reviewer Update
By the way - this has now been going on since December 2023, when I made my first phone call to them.
PayFast
PayFast's reply12 Feb 2024, 16:16
Official
Hi there Lily and thank you for reaching out to us. We have escalated the verification aspect to our Onbaoarding team for urgent review. Usually, our turnover for verification is 2-3 business days and therefore we are escalating this matter to management as well for further investigation. We do not send reminder emails pertaining to the balance of the accounts. This is usually done manually at the account holders discretion however, we will put it forward to our Product Team and perhaps it is something we can look to implement in the future. 
PayFast
PayFast's reply12 Feb 2024, 16:17
Official
We have just received feedback from our Onboarding team that the account has now been verified which means you should now be able to request and process a payout successfully. Please reach out to us should there be any more that we can assist with. 
LT
Lily T's update12 Feb 2024, 17:35
Reviewer Update
I do appreciate the speedy reply and action, however it's a pity it had to happen this way - but my patience finally ran out!
PayFast
PayFast's reply13 Feb 2024, 10:41
Official
We do apologise once more and we can assure you that we are doing our utmost to always improve on the level of service we are able to offer. If there is anything we can assist with in future, please feel free to reach out to us once more.