Payfast should be called Payslow/Pay*******

I purchased items through a merchant of PAYFAST. The money was taken IMMEDIATELY from my bank account. Long story short, a refund was processed by the merchant. I called payfast to request information on the turn-around-time for payments to my account. I was told yesterday by an agent that it would reflect either yesterday or today being the 12 January 2024. I then called today again and I was told by Monday 15th of January 2024. I asked for a manager to call back and nothing. I then called at 4:20pm and I asked to speak to a manager and was put through to Kayleen(spelling might be different). I explained what happened and I was then told by her that a refund takes 14 business days. She said that it is my bank that holds the money for that period of time. She then puts the phone down in my ear. I call back and they once again put me through to Kayleen, who now tells me that I just have to wait up to 14 days to get my refund. So they hold on to the money for a long period of time to benefit from the interest they pull from having the money if their accounts. ******* comes in all shapes and sizes. I wil never ever use a merchant that uses PAYFAST, contrary to their name, they do NOTHING fast.