Payfast ************

I don't even want to give 1 star. I ordered vouchers from a photobook company and paid via payfast. This was almost 6 months ago. I have been chasing Payfast for a refund ever since as the company appears to not exist. I have been sent the same e-mail over and over telling me they will revert - they are "waiting for the merchant". The merchant does not exist - it is a con. I have asked very kindly numerous times for a refund - now I am angry and ready to hardcore name and shame them for their disgraceful customer service - I will not give up on this PURELY on principle. We all trust and depend on PayFast / PayPal etc to be reliable and only pay merchant once we have received our purchase to protect us. PayFast are refusing to refund me - 6 months of blowing me off and I am DONE - how do I escalate this? Any ideas? I see I am not the only disgruntled customer.

Here are their details for those who are also battling to get a refund: I have been dealing with:

Tasneem: PayFast (Pty) Ltd Customer Service Representative https://www.payfast.co.za/ *** PayFast South Africa's Secure Online Payment Gateway | PayFast

(what a joke that last line is!)