CO
Cas O
1 reviews | Active since Jan 2013
23 May 2024, 13:41
Payfast provides bad customer service
About two weeks ago a search button on the PayFast website wasn’t working. On Messenger I got conflicting information such as: Yes, it is not working, no it is not working; it is only yours not working. Today 23 May 2024 the main menu is not working. Again, the messenger deny it is not working. I sent a messenger request that someone must call me – no response in an hour. I sent emails and received no response. My business needs to operate and no urgency and customer service from Payfast.
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PayFast's replyOfficial
23 May 2024, 15:55Hi there Cas and thank you for reaching out to us. We have identified an issue resulting in users, intermittently not being able to log in to the Dashboard. We are currently investigating and trying to resolve this matter as quickly as possible. Apologies for the delivery of conflicting information. For real-time updates on this incident and any identified incident, please subscribe to our Status page: https://status.payfast.io/
PayFast's reply23 May 2024, 15:55
Official
Hi there Cas and thank you for reaching out to us. We have identified an issue resulting in users, intermittently not being able to log in to the Dashboard. We are currently investigating and trying to resolve this matter as quickly as possible. Apologies for the delivery of conflicting information. For real-time updates on this incident and any identified incident, please subscribe to our Status page: https://status.payfast.io/