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nadia E
1 reviews | Active since Dec 2013
18 Oct 2023, 17:56
PayFast - protecting ****mers
I am questioning the integrity of PayFast. I had to make a payment online for goods. It turned out to be ****mers. When I called their head office in Cape Town, I was told that there was nothing that they could do. Surely they could red flag the account and inform the bank as they had a record of my transaction. I felt that it wasn't important that I lost money and my daughter as well who saved for the item. As long as they got their fee for the transaction. There is no consumer protection.
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PayFast's replyOfficial
19 Oct 2023, 14:33Hi there Nadia and thank you for reaching out to us. Our usual protocol when receiving queries of its kind is to internally investigate the merchant in question. Your query stays on record and forms part of the investigation. With regards to the refund, we will not be able to offer a refund however we could suggest that if you are unable to obtain feedback from the merchant directly, approach your bank for further assistance and guidance on how to proceed. Please accept our apologies for any frustration caused by this encounter.
Best regards,
PayFast's reply19 Oct 2023, 14:33
Official
Hi there Nadia and thank you for reaching out to us. Our usual protocol when receiving queries of its kind is to internally investigate the merchant in question. Your query stays on record and forms part of the investigation. With regards to the refund, we will not be able to offer a refund however we could suggest that if you are unable to obtain feedback from the merchant directly, approach your bank for further assistance and guidance on how to proceed. Please accept our apologies for any frustration caused by this encounter.
Best regards,