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Werner H
1 reviews | Active since Apr 2014
14 Dec 2022, 11:40
Payfast Poor Merchant support
I am a registered merchant. Now I have received multiple payments and its showing as my balance I can't payout my balance. Payfast said to allow 48 hours, however there are payments from the 1st of December I can't payout. Should I open a theft case against them cause why can't I payout the money that owed to me. How can anyone start a small business if they won't give your money. Then If you email them, they don't respond back.
Helpful (0)
Replies (5)0
Replies (5)
PayFast's replyOfficial
14 Dec 2022, 12:10Hi there and thanks for reaching out to us. Can you please send me your ticket ID and email address so that we can look into your query.
Best regards,
PayFast's reply14 Dec 2022, 12:10
Official
Hi there and thanks for reaching out to us. Can you please send me your ticket ID and email address so that we can look into your query.
Best regards,
WH
Werner H's updateReviewer Update
14 Dec 2022, 12:13 [##595837##]
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Werner H's update14 Dec 2022, 12:13
Reviewer Update
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PayFast's replyOfficial
14 Dec 2022, 12:21Thank you for sharing, your query has been escalated within our customer service team
Best regards,
PayFast's reply14 Dec 2022, 12:21
Official
Thank you for sharing, your query has been escalated within our customer service team
Best regards,
WH
Werner H's updateReviewer Update
14 Dec 2022, 15:12They responded however they still didn't answer my query regarding the transaction from the 1st of December
WH
Werner H's update14 Dec 2022, 15:12
Reviewer Update
They responded however they still didn't answer my query regarding the transaction from the 1st of December
PayFast's replyOfficial
28 Dec 2022, 10:19Hi there Werner and thank you for your patience regarding this matter. If you still require assistance with this matter, please reply directly on the email thread so that we may escalate this matter once more.
Best regards,
PayFast's reply28 Dec 2022, 10:19
Official
Hi there Werner and thank you for your patience regarding this matter. If you still require assistance with this matter, please reply directly on the email thread so that we may escalate this matter once more.
Best regards,