SM
Samuel M
1 reviews | Active since Apr 2018
16 Jan 2024, 14:05
Payfast perhaps pay sloowwwww
Funny here on Hellopeter.com, Payfast seems to be doing something judging by how fast they respond to bad reviews but on their telephones and emails, they are not so fast. My account has been there for verification since last week, i phoned them, emailed or completed their customer help functionality, which i must say, is non-existent on their home website. You have to type payfast customer help to get a separate website, why is that so? Anyway, i need to have payment done but my account is hanging there without any assistance. I want them to also pay into my personal account, perhaps i am going to join another long queue of waiting in that regard as well before finally being assisted. Very poor service.
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Replies (4)0
Replies (4)
PayFast's replyOfficial
16 Jan 2024, 15:16Hi there Samuel and thank you for reaching out to us. We have now escalated this matter to our onboarding team as well as management for review. Further feedback can be expected within the following 24 hours. Regarding the separate website, should you Google "Payfast customer help" it merely brings up a webpage which links out to a page of our website. Please however, provide us with the links found on your end so we may investigate this for you as well, Looking forward to getting this resolved as quickly as possible.
Best regards,
PayFast's reply16 Jan 2024, 15:16
Official
Hi there Samuel and thank you for reaching out to us. We have now escalated this matter to our onboarding team as well as management for review. Further feedback can be expected within the following 24 hours. Regarding the separate website, should you Google "Payfast customer help" it merely brings up a webpage which links out to a page of our website. Please however, provide us with the links found on your end so we may investigate this for you as well, Looking forward to getting this resolved as quickly as possible.
Best regards,
SM
Samuel M's updateReviewer Update
18 Jan 2024, 10:39Payfast is simply refusing to verify our accounts and as a result paying our money into our account. The promise they made is simply empty. They just want to hold on to our money and not pay it back. This is the worst customer service ever. Does this company even have a board of Directors? If they have, do they derive pleasure from unsatisfied customers pleading for assistance? Or are they facing or encountering financial difficulties and they simply want to not pay us? I am at my wits end.
SM
Samuel M's update18 Jan 2024, 10:39
Reviewer Update
Payfast is simply refusing to verify our accounts and as a result paying our money into our account. The promise they made is simply empty. They just want to hold on to our money and not pay it back. This is the worst customer service ever. Does this company even have a board of Directors? If they have, do they derive pleasure from unsatisfied customers pleading for assistance? Or are they facing or encountering financial difficulties and they simply want to not pay us? I am at my wits end.
PayFast's replyOfficial
18 Jan 2024, 13:28Hi Samuel, thanks for getting back to us. We understand the team has reached out to you and is awaiting documentation from you. This should be resolved soon! Please do feel free to reach out for assistance in future, should you need it.
Best regards,
PayFast's reply18 Jan 2024, 13:28
Official
Hi Samuel, thanks for getting back to us. We understand the team has reached out to you and is awaiting documentation from you. This should be resolved soon! Please do feel free to reach out for assistance in future, should you need it.
Best regards,
SM
Samuel M's updateReviewer Update
19 Jan 2024, 10:10Yesterday, i was given reassurance by Rushjaan, she will verify the account. Come today, i am logged into the system, it requires me to submit the document that i have already sent to them. They have the documents already, why need a new submission? And why did Rushjaan yesterday phone to inform me she would verify the account? Payfast, please get your act together please.
SM
Samuel M's update19 Jan 2024, 10:10
Reviewer Update
Yesterday, i was given reassurance by Rushjaan, she will verify the account. Come today, i am logged into the system, it requires me to submit the document that i have already sent to them. They have the documents already, why need a new submission? And why did Rushjaan yesterday phone to inform me she would verify the account? Payfast, please get your act together please.