CV
Christa V
1 reviews | Active since Apr 2014
02 Oct 2024, 08:42
Payfast payments getting lost with no willingness to resolve
No customer service. Telephone line refers to the chat line which is a BOT with no ability to resolve the issue. Payfast payment went off my account and the merchant cannot see the payment on their side. Not the merchant (Whitehouse) nor Payfast is doing anything to resolve the issue.
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Replies (1)
PayFast's replyOfficial
02 Oct 2024, 11:06Hi Christa,
Thank you for bringing this matter to our attention. We apologise for the frustration and inconvenience you've experienced. Our team has investigated and identified the root cause of the problem. Please rest assured, we're working diligently to rectify the situation. Our technical team is actively resolving the payment discrepancy and we expect to have this matter fully resolved by the end of the day.
We appreciate your patience and understanding during this time.
Thank you for bringing this matter to our attention. We apologise for the frustration and inconvenience you've experienced. Our team has investigated and identified the root cause of the problem. Please rest assured, we're working diligently to rectify the situation. Our technical team is actively resolving the payment discrepancy and we expect to have this matter fully resolved by the end of the day.
We appreciate your patience and understanding during this time.
PayFast's reply02 Oct 2024, 11:06
Official
Hi Christa,
Thank you for bringing this matter to our attention. We apologise for the frustration and inconvenience you've experienced. Our team has investigated and identified the root cause of the problem. Please rest assured, we're working diligently to rectify the situation. Our technical team is actively resolving the payment discrepancy and we expect to have this matter fully resolved by the end of the day.
We appreciate your patience and understanding during this time.
Thank you for bringing this matter to our attention. We apologise for the frustration and inconvenience you've experienced. Our team has investigated and identified the root cause of the problem. Please rest assured, we're working diligently to rectify the situation. Our technical team is actively resolving the payment discrepancy and we expect to have this matter fully resolved by the end of the day.
We appreciate your patience and understanding during this time.