CP
Chris P
1 reviews | Active since Feb 2024
21 Feb 2024, 17:01
Payfast Payments
I am doing some work for someone who sells Diet Plans on his website and uses Payfast as the payment method to purchase these specific diet plans. The merchant with Payfast needed to change his banking details and after uploading all the required documentation and receiving notification that all the required documents have been successfully uploaded, Payfast have not verified the account to enable the merchant to request a payout of the funds available to the merchant. This process has now been dragging on for almost three months and despite a barrage of calls logged with Payfast, no action is taken from their side to get the account verified and activated to allow the merchant to request payment. Payfast in the meantime are sitting with the money due to the merchant and earning interest.
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Replies (12)0
Replies (12)
PayFast's replyOfficial
21 Feb 2024, 17:19Hi there Chris and thank you for reaching out to us. Kindly confirm the merchant ID in question so that we may investigate this matter for you as quickly as possible. Looking forward to your reply.
PayFast's reply21 Feb 2024, 17:19
Official
Hi there Chris and thank you for reaching out to us. Kindly confirm the merchant ID in question so that we may investigate this matter for you as quickly as possible. Looking forward to your reply.
CP
Chris P's updateReviewer Update
21 Feb 2024, 17:22Merchant ID ***9 as was noted in the many calls I logged with Payfast!
CP
Chris P's update21 Feb 2024, 17:22
Reviewer Update
Merchant ID ***9 as was noted in the many calls I logged with Payfast!
PayFast's replyOfficial
21 Feb 2024, 17:30Thank you. We have now escalated this matter to our Onboarding Team as well as management team for further review. Further feedback can be expected within the next 24 hours.
PayFast's reply21 Feb 2024, 17:30
Official
Thank you. We have now escalated this matter to our Onboarding Team as well as management team for further review. Further feedback can be expected within the next 24 hours.
CP
Chris P's updateReviewer Update
22 Feb 2024, 09:34So this morning I received an email from a Compliance Administrator to please forward Banking Details for the Merchant to complete the verification. What a joke! I have previously submitted this information and received notification that it was successfully uploaded. The email I was sent also crash out as being "Not Found" when I want to send the required documentation. Calling the phone number on the email gets me to a reception which is unable to take calls and asks me to leave a message, halfway through leaving a message the call is cut (This happened 4 times!!) I have spent the majority of my working life in the corporate environment and have never in this age with all the technology available come across such pathetic service!! I am making my phone number available if someone at Payfast wants to call me back because your email addresses are not working!! - ***
CP
Chris P's update22 Feb 2024, 09:34
Reviewer Update
So this morning I received an email from a Compliance Administrator to please forward Banking Details for the Merchant to complete the verification. What a joke! I have previously submitted this information and received notification that it was successfully uploaded. The email I was sent also crash out as being "Not Found" when I want to send the required documentation. Calling the phone number on the email gets me to a reception which is unable to take calls and asks me to leave a message, halfway through leaving a message the call is cut (This happened 4 times!!) I have spent the majority of my working life in the corporate environment and have never in this age with all the technology available come across such pathetic service!! I am making my phone number available if someone at Payfast wants to call me back because your email addresses are not working!! - ***
CP
Chris P's updateReviewer Update
22 Feb 2024, 09:53Just to show how bad the service is from Payfast.
This is a delivery failure notification message indicating that an email you addressed to email address : -- *** could not be delivered. The problem appears to be : -- Recipient email address is possibly incorrect
So how am supposed to provide the required documentation?
This is a delivery failure notification message indicating that an email you addressed to email address : -- *** could not be delivered. The problem appears to be : -- Recipient email address is possibly incorrect
So how am supposed to provide the required documentation?
CP
Chris P's update22 Feb 2024, 09:53
Reviewer Update
Just to show how bad the service is from Payfast.
This is a delivery failure notification message indicating that an email you addressed to email address : -- *** could not be delivered. The problem appears to be : -- Recipient email address is possibly incorrect
So how am supposed to provide the required documentation?
This is a delivery failure notification message indicating that an email you addressed to email address : -- *** could not be delivered. The problem appears to be : -- Recipient email address is possibly incorrect
So how am supposed to provide the required documentation?
PayFast's replyOfficial
22 Feb 2024, 16:16Thank you for the feedback Chris. We have escalated this matter not only to our Onboarding Team but also to management as well as our IT team for review. Further feedback will be offered shortly, if none has been offered already.
PayFast's reply22 Feb 2024, 16:16
Official
Thank you for the feedback Chris. We have escalated this matter not only to our Onboarding Team but also to management as well as our IT team for review. Further feedback will be offered shortly, if none has been offered already.
CP
Chris P's updateReviewer Update
22 Feb 2024, 16:59Thank you for the response. The long process of getting the merchant account verified is now complete. The issue around the updating of personal information updates (new email address) is still not working as the facility on the Payfast dashboard does not allow me to delete the old email address and list the new email address - a request I have submitted on a number of occasions.
CP
Chris P's update22 Feb 2024, 16:59
Reviewer Update
Thank you for the response. The long process of getting the merchant account verified is now complete. The issue around the updating of personal information updates (new email address) is still not working as the facility on the Payfast dashboard does not allow me to delete the old email address and list the new email address - a request I have submitted on a number of occasions.
PayFast's replyOfficial
23 Feb 2024, 15:06Thank you for the update. Usually its a case of first adding the secondary email address, selecting the secondary email address as the primary email address and the option to delete/edit what then should reflect as the secondary email address, will then be available. We have requested a call back be offered to you in order to offer further assistance.
PayFast's reply23 Feb 2024, 15:06
Official
Thank you for the update. Usually its a case of first adding the secondary email address, selecting the secondary email address as the primary email address and the option to delete/edit what then should reflect as the secondary email address, will then be available. We have requested a call back be offered to you in order to offer further assistance.
CP
Chris P's updateReviewer Update
23 Feb 2024, 15:17Unfortunately trying to add another email gives an error message saying the email address is already associated with another account. This "another account" should be closed and only the account as per the latest banking details uploaded on your system should be used.
CP
Chris P's update23 Feb 2024, 15:17
Reviewer Update
Unfortunately trying to add another email gives an error message saying the email address is already associated with another account. This "another account" should be closed and only the account as per the latest banking details uploaded on your system should be used.
PayFast's replyOfficial
23 Feb 2024, 17:35We've received feedback from our Onboarding team stating that they have contacted you to assist and resolve this matter? If you require further assistance, please do let us know once more.
PayFast's reply23 Feb 2024, 17:35
Official
We've received feedback from our Onboarding team stating that they have contacted you to assist and resolve this matter? If you require further assistance, please do let us know once more.
CP
Chris P's updateReviewer Update
23 Feb 2024, 18:19Thank you very much for your message, email changes successfully done.
CP
Chris P's update23 Feb 2024, 18:19
Reviewer Update
Thank you very much for your message, email changes successfully done.
PayFast's replyOfficial
26 Feb 2024, 11:59Perfect. Thank you for the feedback and you're most welcome. If there is anything else we can assist with, feel free to reach out to us via Hello Peter or any of our other social media platforms. Have a great week ahead.
PayFast's reply26 Feb 2024, 11:59
Official
Perfect. Thank you for the feedback and you're most welcome. If there is anything else we can assist with, feel free to reach out to us via Hello Peter or any of our other social media platforms. Have a great week ahead.