Payfast Partners in crime

I am really disappointed in payfast , I requested help from them as I used their platform to make a payment and now, I can't get hold of the people I paid, the place I paid was supposed to render a service now their telephone lines are down, and they do not respond to any of my emails. I feel payfast could have done more or what they could have done is investigate who this company is and band them from using payfast services as they are using payfast to assist them in ****ming the people I would like a refund for an undelivered service they were supposed to supply ... I guess payfast is just another one of those companies that doesn't seem to care as long as they get paid you as the client is on your own and they do not care about the people who use their services.