PayFast NOT TO BE TRUSTED

Good morning, I placed an order to Takealot.com, requested to make payment through PayFast which i did on the 26th April at Southgate ATM for R500.00 left out R3.00 as i cannot deposit coins on the ATM, called Takealot and PayFast to let them know that i will give the R3 to the driver. On the 30th April got an email confirmation from PayFast "This email serves as confirmation that funds have been added to your PayFast account, amount added R500. This was the first time i used PayFast, i added R5 donation to my order amount which came out to R503 left out R3. When i did not receive my order, started calling, On the 15th May Faieka from PayFast sent me this message " Kindly note there are no funds reflecting in your PayFast wallet" "please provide us with proof of payment" I could not provide them with proof of payment cause as soon as i received payment confirmation from them i discarded the ATM slip, but i sent them their confirmation. They still rejected it and sent me "Kindly note that the email you received confirming that funds have been added to your PayFast account was a mistake on our side, these funds were incorrectly allocated to your account and have since been added to the correct persons account" Frantically called Takealot for help, they forwarded this message from PayFast on the 17th May from Faieka "Unfortunately, we can not refund this client as we have not been able to locate the payment" my colleague advised me to go to FNB they do give copies of ATM deposit. Went to FNB Southgate where i made the deposit. On the 20th May got a letter from FNB confirming the deposit was made to PayFast on the 26th May at Southgate ATM for the amount of R500.00 forwarded the letter to both, on the 23rd received an email from PayFast that "A payment has been created on PayFast with the following details" No apology, NOTHING for the trauma PayFast caused me. Thank you FNB for affording us to have copies of proof of deposits made at your ATM's i would have lost my money, had it not been my good nature of adding the R5 donation maybe this could not have happened FEEL VERY SAD