PayFast -not the safest way to pay

I placed an order on Takealot.com and used payfast to pay R1774.00, instant eft exposing my account to them. I got a message to say the payment timed out and I had to resubmit. I have now been debbited TWICE for R1774.00. Payfast say they can only see one transaction reflecting and have not bothered responding to me since they said that. They are now NOT TAKING CALLS until after cyber Monday, only email queries.

I cannot get my money refunded or even get anyone to respond to me, and all Takealot can do is say they will address it with payfast while I wait for a funds reversal that I need for Black Friday purchases TOMORROW.

I confirmed with my bank that BOTH debits are off my account and no reversals are pending, no transactions are pending, both transactions were successful. Someone fix this, I want my reversal done TODAY!!!!!!