Payfast | No service | Ticket number 585850 / 594156

There should be an option of zero out of 5.

I placed an order and paid via Payfast 28 April 2020 (despite many bad reviews from friends over the years). I found the product I had ordered cheaper elsewhere and cancelled my order on the same day. I also advised the seller and Payfast on the same day. I received an email 1 May advising that Payfast cannot refund without the seller agreeing, and I immediately forwarded the email from the seller confirming that the order was cancelled and refunded to Payfast. Payfast then advised that the email was not sufficient, they needed to speak to the seller themselves. Since then, I have emailed Payfast FIVE times asking what the delay is.. I still await a response. 13 work days and 19 days without any correspondence. All the bad reviews are spot on.