Payfast - No more excuses please

We recently bought a company over and changed the Bank account details with Payfast. The proof of banking gets uploaded on to their website's Merchant details page as well as being entered manually on to the system. All of this was correct and we called the support line to confirm this. The first pay out Payfast did had one digit missing from the bank account so we never received the money. They are very unwilling to sort this matter out and are in no hurry to get the money to us. Unathi at the financial office of Payfast has a very negative attitude towards problem solving.

We were told that the telephone recording (no one informed us we were recorded) proves we are to blame for this error as we telephonically gave one digit short. There is an actual bank letter and a profile with the details on...you are supposed to use that!! Surely you can not rely on telephone information?? I could have given you my personal bank details and cipher money from the company to my account. That is why you need the bank letter...for SECURITY and accuracy.

Stop blaming us for your error. We understand people can make mistakes, but own up to it and pay us our R14 000!! We will be moving over to Sagepay or any other company soon.