PayFast no longer reliable, we lost thousand of rands

We as a merchant with PayFast for years, PayFast no longer reliable, we lost thousand of rands, one of the ******* HERMAN ERDMANN, received goods and complaint to PayFast, and PayFast retain the funds, for nearly 4 months, and just now now it release the fund to *******.

Here is the proof of delivery below: Link and details:

The item was collected by HERMAN ERDMANN, 11 Mar 2022 - 13H15

https://www.paxi.co.za/track?drop_label=BUFZA***YQ

OVERVIEW PARCEL TRACKING NUMBER BUFZA***YQ STATUS Collected By Customer LAST ACTIVITY 11 Mar 2022 - 13H15 ESTIMATED DELIVERY DATE 2022-03-15 LAST MESSAGE PARCEL COLLECTED AT P5734 PEPHOME CPT CLAREMONT DREYER