PayFast - Mixed messages, slowest service I have EVER experienced.

Firstly, I have been a client for over 4 years. Recently changed my bank and my location, due to mitigating circumstances I shall not go into. Regardsless. I have uploaded the required documentation, verified all other information I changed and that was done on the 05/06/2020. On the one hand I received an email stating that it may instead of the usual business hours taken to update the changes on their side, received an email that it might take up to 14 business days. ok all fine and well, but then on my backup/prior email I received a message that they will close the ticket because I did not respond. So this is confusing, contrived and definately not trivial, yet HERE WE ARE... It is not as if I am apply for a loan at some bank, or something that would take verification upon verification with documents and more documents... no simply an update so that I can make use of the Payment Gateway. I changed my bank because they did not support the bank I used to a bank that they DO SUPPORT. THIS is the effort I undertook. I dont complain unless I have to.