PayFast is CRIPPLING My Startup

Over 3 weeks waiting for verification. Have reached out to support several times via email + live chat with a few days in between. Twice no response, twice told that the verification team would get back to me. (still haven't heard from them)

As a new, small startup, PayFast, while convenient as far as setting up online payment gateway, is now crippling us as we have money needed to buy stock and operate our business locked in the account with no indication of how long this verification process is going to take. I'm not sure how it can take so long to double check a handful of documents which are all provided legitimately and digitally.

Awful customer service leaving people in the dark and for extended periods especially when you're a digital platform in a fast moving space. They'll happily accept money coming into payfast no questions asked, but seem to be taking their sweet time letting my business get it out. SORT THIS OUT please. Merchant ID: ***9