Payfast is a ****

I bought items on Takealot and used Payfast as the payment method. The payment took longer to clear and Takealot had to cancel my order, even Payfast cancelled my payment saying that they did not receive any payment. I sent them a proof and they said that they will clear the payment and my order...how do you clear an order that had been cancelled?

Further more I received a text saying that my Takealot account has been credited but to this day the credit isn't reflecting. Their landline is always busy and don't attend to customer complaints.