NT
Nellie T

1 reviews | Active since Jun 2019

29 Nov 2022, 12:50

PayFast in Cahoots with Vendors to **** Consumers!!!!

PayFast why are you in business with vendors whose livelihoods is based on ******** consumers? Why?

I placed an order with Trendysecrets on the 21 October 2022 and to date I haven’t received my order. I’ve sent the vendor countless messages and they’ve all fallen on deaf ears.

Are you guys in cahoots? Cos clearly from where I’m standing it looks like it.

Now here’s what I want to happen. 1. Blacklist the vendor or flag them with your forensics department 2. Persuade the vendor to refund my money in full 3. And I’m only giving you 72 hours to resolve this query or else I’m taking you both to the ombudsman. I kid you not, so you better be prompt with your response and resolution.

Also when you reach out to me please ensure you have all your **** in place, I don’t have time to waste re-explaining myself!

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Replies (7)
PayFast
PayFast's reply30 Nov 2022, 15:13
Official
Hi there Nelly and thank you for reaching out to us. Kindly note that all non delivery queries needs to be processed through our customer services team. Please email your query to our team on *** so that we can take action on your behalf. I can assure you that we do our diligent checks before on boarding any merchants on to our platform and these types of experiences are what we do our best to try and avoid from happening to any of our users. We look forward to receiving your email so we can try and get to the bottom of this as quickly as possible. 
PayFast
PayFast's reply02 Dec 2022, 09:14
Official
Our customer services email address is support @ payfast. co. za. Please let us know if there is anything else we can assist with. 
NT
Nellie T's update03 Dec 2022, 13:58
Reviewer Update
Good day Nellie,
Thank you for getting in touch with us regarding this.
We only process the payments for the merchant you paid and unfortunately are unable to assist with regards to what was ordered or the fulfilment of the order/services.
Please contact the merchant directly using the contact details supp**** on their website.
Should you require alternative assistance, please do not hesitate to contact us.

Regards,
Adriaan CCustomer Service Team Lead Assistant
NT
Nellie T's update03 Dec 2022, 13:58
Reviewer Update
Now you guys are taking me for a gaat!!! Sort this **** out please!!
PayFast
PayFast's reply05 Dec 2022, 10:35
Official
Good morning Nellie and thank you for your response. Kindly confirm your ticket ID so that we may escalate this matter accordingly. Looking forward to your response. 
NT
Nellie T's update06 Dec 2022, 05:29
Reviewer Update
578606
PayFast
PayFast's reply08 Dec 2022, 15:57
Official
We have escalated this matter to management who will be responding shortly.