SG
SANDRA G
1 reviews | Active since Dec 2021
19 Dec 2024, 14:05
Payfast - If this is how you onboard new clients, it is an absolute joke!!!!!!!!!!!!!!!!!
Dear Payfast
I am appalled at the absolute lack of service that I am receiving from you. I am having to beg to be helped. Calling your customer service department is an absolute joke as they are so busy your call gets ended. You have been sitting with my money for 8 days now and to try and get a response on average is taking 48 hours!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Tell your sales staff to catch a wake up and start looking after their clients that they have signed up. I want service please!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (6)0
Replies (6)
PayFast's replyOfficial
19 Dec 2024, 14:17Hi there Sandra,
Thank you for bringing this matter into our attention. We sincerely apologise for the experience you had with us and would like to rectify this as soon as possible. We have now escalated this to our onboarding team for further review. We will be reaching with feedback shortly.
We appreciate your patience and understanding while we work to resolve this for you.
Thank you for bringing this matter into our attention. We sincerely apologise for the experience you had with us and would like to rectify this as soon as possible. We have now escalated this to our onboarding team for further review. We will be reaching with feedback shortly.
We appreciate your patience and understanding while we work to resolve this for you.
PayFast's reply19 Dec 2024, 14:17
Official
Hi there Sandra,
Thank you for bringing this matter into our attention. We sincerely apologise for the experience you had with us and would like to rectify this as soon as possible. We have now escalated this to our onboarding team for further review. We will be reaching with feedback shortly.
We appreciate your patience and understanding while we work to resolve this for you.
Thank you for bringing this matter into our attention. We sincerely apologise for the experience you had with us and would like to rectify this as soon as possible. We have now escalated this to our onboarding team for further review. We will be reaching with feedback shortly.
We appreciate your patience and understanding while we work to resolve this for you.
SG
SANDRA G's updateReviewer Update
19 Dec 2024, 14:26Thank you.
Your urgent attention to this would be appreciated today. I am all out of patience
Your urgent attention to this would be appreciated today. I am all out of patience
SG
SANDRA G's update19 Dec 2024, 14:26
Reviewer Update
Thank you.
Your urgent attention to this would be appreciated today. I am all out of patience
Your urgent attention to this would be appreciated today. I am all out of patience
PayFast's replyOfficial
19 Dec 2024, 15:28 We understand your frustration and apologise for any inconvenience caused. Please rest assured that we’re treating this with urgency and will provide you with an update as soon as possible.
Thank you for your patience and understanding.
Thank you for your patience and understanding.
PayFast's reply19 Dec 2024, 15:28
Official
We understand your frustration and apologise for any inconvenience caused. Please rest assured that we’re treating this with urgency and will provide you with an update as soon as possible.
Thank you for your patience and understanding.
Thank you for your patience and understanding.
SG
SANDRA G's updateReviewer Update
19 Dec 2024, 19:31I am still waiting.
Zero payments, zero payment notifications as I was assured of. Nothing!
When someone says this has now become urgent, there is a reason for it
Zero payments, zero payment notifications as I was assured of. Nothing!
When someone says this has now become urgent, there is a reason for it
SG
SANDRA G's update19 Dec 2024, 19:31
Reviewer Update
I am still waiting.
Zero payments, zero payment notifications as I was assured of. Nothing!
When someone says this has now become urgent, there is a reason for it
Zero payments, zero payment notifications as I was assured of. Nothing!
When someone says this has now become urgent, there is a reason for it
PayFast's replyOfficial
20 Dec 2024, 13:34Thank you for your patience. Our latest update from the team confirms that the issue has been resolved and they have reached out to you via call. Could you kindly confirm if everything is now in order?If you have any further questions or concerns, please feel free to let us know - we’re here to assist.
PayFast's reply20 Dec 2024, 13:34
Official
Thank you for your patience. Our latest update from the team confirms that the issue has been resolved and they have reached out to you via call. Could you kindly confirm if everything is now in order?If you have any further questions or concerns, please feel free to let us know - we’re here to assist.
PayFast's replyOfficial
23 Dec 2024, 17:15Hi there, thank you for your patience.
We understand your concerns and have followed up with our team regarding this matter.The payments were confirmed to have been processed on 19th December 2024 and 20th December 2024, respectively. If the funds are not reflecting in your account, please let us know so we can investigate further.
We apologise for any inconvenience caused and are here to assist if there’s anything more you need.
We understand your concerns and have followed up with our team regarding this matter.The payments were confirmed to have been processed on 19th December 2024 and 20th December 2024, respectively. If the funds are not reflecting in your account, please let us know so we can investigate further.
We apologise for any inconvenience caused and are here to assist if there’s anything more you need.
PayFast's reply23 Dec 2024, 17:15
Official
Hi there, thank you for your patience.
We understand your concerns and have followed up with our team regarding this matter.The payments were confirmed to have been processed on 19th December 2024 and 20th December 2024, respectively. If the funds are not reflecting in your account, please let us know so we can investigate further.
We apologise for any inconvenience caused and are here to assist if there’s anything more you need.
We understand your concerns and have followed up with our team regarding this matter.The payments were confirmed to have been processed on 19th December 2024 and 20th December 2024, respectively. If the funds are not reflecting in your account, please let us know so we can investigate further.
We apologise for any inconvenience caused and are here to assist if there’s anything more you need.