Payfast, home connect and vumatel

Between them, vumatel and hom connect they need to sort out my matter. I made payment on the 9th May already and was told i would receive an refund as we didnt get connected to fibre. After manier calls and mails and still nothing. I send through pop and banking confrimations. A person named carmo or something phone me Friday and said she will get back to me. I actually told her it wont happen and no call. I dont why they say calls get ret recorded which is clearly not the case.