BS
Bilal S
1 reviews | Active since Oct 2013
03 Mar 2025, 12:25
Payfast have absolutely no Customer support!
We use Payfast and paygate as merchants on our website, getting support from them is like getting assisted at home affairs. A customer made a payment, on the customers side the funds are out, on payfast side it says that it is still "pending". Calling and emailing for weeks, just to be told they'll "get back to me within 24 hours". Days pass and they dont bother getting back to me.
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PayFast's replyOfficial
03 Mar 2025, 16:27Hi there,
Thank you for bringing this matter to our attention. We have escalated this to our team for immediate attention. This is currently being reviewed and further feedback can be expected shortly.
We appreciate your patience and understanding during this time.
Thank you for bringing this matter to our attention. We have escalated this to our team for immediate attention. This is currently being reviewed and further feedback can be expected shortly.
We appreciate your patience and understanding during this time.
Best regards,
PayFast's reply03 Mar 2025, 16:27
Official
Hi there,
Thank you for bringing this matter to our attention. We have escalated this to our team for immediate attention. This is currently being reviewed and further feedback can be expected shortly.
We appreciate your patience and understanding during this time.
Thank you for bringing this matter to our attention. We have escalated this to our team for immediate attention. This is currently being reviewed and further feedback can be expected shortly.
We appreciate your patience and understanding during this time.
Best regards,