PayFast *****ing Users!

I have attempted to purchase something on ZukiPets and opted for the InstantEFT option as a payment. Payfast is the third party that ZukiPets uses. I loggend into my bank account through PayFast’s webiste and approved the transaction in my FNB app. The money was then deducted from my account, however the PayFast website kept counting down saying I have to approve in my FNB app (which I have already done and the money had already been deducted), once the timer on the PayFast website ran out I received a email from PayFast saying that the order was cancelled as no payment was received.

I have contacted PayFast three times already and they are unwilling to resolve this issue and keep referring me to the merchant (ZukiPets). The merchant however doesn’t have an order on their system for me and hasn’t received the funds from PayFast so they aren’t willing to assist either.

I have logged multiple tickets on PayFast support email and have had no response.

To add, two of the PayFast consultants that I have spoken to over the phone have admitted that they have been experiencing issues with their InstantEFT payment especially with FNB, yet they still aren’t willing to resolve this issue and keep this as a payment method on their side and with their merchants.

This has now become a ***** case.