PayFast

I have never had such terrible customer service experience in my life. Used PayFast to make online purchase for spares. After payment was made I was informed by the vendor that unfortunately the spare part that i was paid for was no longer available. Very disappointing, but I had to accept what they told me. The only thing left to do now was to process the reversal of funds. the Vendor Initiated the first phase of the process and handed over the issue to PayFast to conclude. It has been almost 2 months now, I still have not received my refund. I have sent a number of follow up emails but it seems no one is willing to assist with this matter. Be carefull people please avoid by all means using them.