HT
Helen T
1 reviews | Active since Jun 2024
23 Jun 2024, 05:09
Payfast dont care about small businesses
I dont like to bad mouth a business,but Payfast is up to no good. Its been 96 hours that my funds are in their account and i cant do a payout. Ive send many emails with zero response. In the past month out of 6 mails i only received 1 reply.
We are a small business and without OUR funds we cant serve our customers.
Helpful (0)
Replies (5)0
Replies (5)
PayFast's replyOfficial
24 Jun 2024, 08:31Hi there Helen and thank you for reaching out to us. We have now escalated this matter to our Support Team as well as management fir further review. Further feedback will be provided shortly. Apologies for any frustration caused.
PayFast's reply24 Jun 2024, 08:31
Official
Hi there Helen and thank you for reaching out to us. We have now escalated this matter to our Support Team as well as management fir further review. Further feedback will be provided shortly. Apologies for any frustration caused.
PayFast's replyOfficial
24 Jun 2024, 08:49We have just received feedback from our Accounts Team confirming that the payout was requested on 21 June 2024 (Friday past) and should reflect within your bank account between today and tomorrow. You have also submitted another payout request this morning which will be processed between today and Wednesday.
Please let us know if you need further assistance with the payout process or clarity around the matter.
Please let us know if you need further assistance with the payout process or clarity around the matter.
PayFast's reply24 Jun 2024, 08:49
Official
We have just received feedback from our Accounts Team confirming that the payout was requested on 21 June 2024 (Friday past) and should reflect within your bank account between today and tomorrow. You have also submitted another payout request this morning which will be processed between today and Wednesday.
Please let us know if you need further assistance with the payout process or clarity around the matter.
Please let us know if you need further assistance with the payout process or clarity around the matter.
PayFast's replyOfficial
24 Jun 2024, 12:04Thank you for the response, Helen. The payout process, from the time of receiving the payment runs as follows:
1. Payment received (19 June - Wednesday).
2. 2 business day holding period to mitigate against any charge backs/***** risks.
3. Payout request (21 June - Friday).
4. 2 business days to reflect within stipulated bank account. 24/25 June - Monday/Tuesday)
We apologise for any confusion caused but we hope this provides the clarity needed. Please reach out if you require further assistance.
1. Payment received (19 June - Wednesday).
2. 2 business day holding period to mitigate against any charge backs/***** risks.
3. Payout request (21 June - Friday).
4. 2 business days to reflect within stipulated bank account. 24/25 June - Monday/Tuesday)
We apologise for any confusion caused but we hope this provides the clarity needed. Please reach out if you require further assistance.
PayFast's reply24 Jun 2024, 12:04
Official
Thank you for the response, Helen. The payout process, from the time of receiving the payment runs as follows:
1. Payment received (19 June - Wednesday).
2. 2 business day holding period to mitigate against any charge backs/***** risks.
3. Payout request (21 June - Friday).
4. 2 business days to reflect within stipulated bank account. 24/25 June - Monday/Tuesday)
We apologise for any confusion caused but we hope this provides the clarity needed. Please reach out if you require further assistance.
1. Payment received (19 June - Wednesday).
2. 2 business day holding period to mitigate against any charge backs/***** risks.
3. Payout request (21 June - Friday).
4. 2 business days to reflect within stipulated bank account. 24/25 June - Monday/Tuesday)
We apologise for any confusion caused but we hope this provides the clarity needed. Please reach out if you require further assistance.
PayFast's replyOfficial
24 Jun 2024, 13:01The same process applies to all transactions. The payout requested this morning consisted of funds of a transaction that was received on 19 June 2024 @09h31. Systematically, you were allowed to submit this payout request on 21 June 2024 @09h31. The payout that you have requested was submitted at 06h52 and therefore did not include the balance of the latest payment payment received due to being within the waiting period.
If further clarity is required, please let us know and we can offer you a call back instead.
If further clarity is required, please let us know and we can offer you a call back instead.
PayFast's reply24 Jun 2024, 13:01
Official
The same process applies to all transactions. The payout requested this morning consisted of funds of a transaction that was received on 19 June 2024 @09h31. Systematically, you were allowed to submit this payout request on 21 June 2024 @09h31. The payout that you have requested was submitted at 06h52 and therefore did not include the balance of the latest payment payment received due to being within the waiting period.
If further clarity is required, please let us know and we can offer you a call back instead.
If further clarity is required, please let us know and we can offer you a call back instead.
PayFast's replyOfficial
24 Jun 2024, 13:33Please forward it within the existing email thread and we will investigate this matter from our end.
PayFast's reply24 Jun 2024, 13:33
Official
Please forward it within the existing email thread and we will investigate this matter from our end.