Payfast doesnt care about their clients

I have been receiving nothing but bad service from payfast. I recently made a name change on my company and emailed them the proof and the confirmation letter from both CIPC and the bank. I asked them to please verify my account. They havent responded since last week and they keep reading my messages on facebook and ignore them.

I was supposed to have paid my staff today but could not due my company money being held up there and I cannot request money as the account is yet to be verified again. This is not the first time I struggle with them and I would not recommend them to anyone. If I don't get assistance today I'm moving my business elsewhere because I am tired of the way they treat my company