Payfast does not care about entrepreneurs

Truly operates like a company that has gotten so big they dont need go care about customers. I've completed the forms on their portal requesting help, I've called I've tried to get answers but no one helps me. Honestly I should consider stripe or peach payments at this point because I realize that I will not be able to provide my customers with good customer support If I stay with payfast. Ozow has been brilliant, they even went as far as setting up a meeting with me to discuss my needs to make sure they give me the correct information. I wish payfast would help me otherwise the developer and I will have to move our business elsewhere to an organization that takes their customers seriously.

12 minutes on hold after speaking to people who cant even answer questions about fica requirements...I dont have that kind of time available