1 reviews | Active since Aug 2015
Payfast Compliance Failure To Understand Dropshipping Concept
I am developing a Dropshipping business through WooCommerce with software purchased through Alidropship plugin similar to Shopify business model. Registered with Payfast entered all the relevant info upon registration and submitted my Web url, Business name, Bank verification letter, ID etc.
Also have answered further compliance type questions like type of products sold etc. Compliance - Cheley Harve/ Ishraaq Salie requesting user agreements and delivery times despite continuely repeating that I am Dropshipping and I will be dealing with many different suppliers. I cannot have contracts with 100 suppliers and delivery times would vary as well. They cannot seem to grasp this and only have robot type responses.
I spoke to a lady on New Business explaining this and she informed that there was a form for compliance for for dropping. I have still not received such form. It seems they are trained to give parrot tyoe responses. Very unpleasant experience so far! .
Thank you for taking the time to share your feedback and we’re sorry to hear about your experience so far. Our compliance team is required to gather certain information for all merchants in line with legal and regulatory obligations. For dropshipping businesses, we may request specific documentation or details to ensure that your business model and processes align with these requirements, this helps us protect both merchants and buyers.
We’d like to resolve this for you as quickly as possible. We’ve shared your feedback with the compliance team and requested that they contact you directly with any additional guidance you need.
We appreciate your patience during this time.
Thank you for taking the time to share your feedback and we’re sorry to hear about your experience so far. Our compliance team is required to gather certain information for all merchants in line with legal and regulatory obligations. For dropshipping businesses, we may request specific documentation or details to ensure that your business model and processes align with these requirements, this helps us protect both merchants and buyers.
We’d like to resolve this for you as quickly as possible. We’ve shared your feedback with the compliance team and requested that they contact you directly with any additional guidance you need.
We appreciate your patience during this time.