Hellopeter
Share Your Experience
DC
Deidre C

1 reviews | Active since Nov 2018

22 May 2024, 15:13

PAYFAST CALL CENTRE - YOU COULD DIE HOLDING ON

Since Payfast has rebranded and merged with I am not sure the call centre timing to be assisted is terrible. The 'old' Payfast was quick and efficient but now you can hold on 30 min and you are caller number 5 for most of that. i run several Payfast accounts for my clients and it has become a nightmare to get support. Looking for another option for payment channel.

0
Replies (3)
PayFast
PayFast's reply22 May 2024, 16:52
Official
Hi there Deidre and thank you for reaching out to us. We do apologise for the time taken to assist you with your query however, we have now escalated this matter to our Support Team as well as management team for review. Further feedback can be expected shortly. Please accept our apologies once more as this is not the level of service we would want to offer to any client using our services. 
DC
Deidre C's update23 May 2024, 15:32
Reviewer Update
still waiting for you to respond to me. Today trying it again and guess what still on the line - caller number 7 and it is 13 minutes later
PayFast
PayFast's reply23 May 2024, 15:52
Official
Apologies for the delay in getting this resolved for you. We have followed up with the management team to assist urgently.