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CO
Cas O

1 reviews | Active since Jan 2013

07 Dec 2023, 08:57

Payfast call centre is useless

The Payfast call centre is useless. I am no 1 in the row and I think the operators are only competent to greet.

Called 2x and they disappear. my number is ***

0
Replies (4)
PayFast
PayFast's reply07 Dec 2023, 12:30
Official
Hi there Cas and thank you for reaching out to us. We have escalated this matter and feedback will be provided shortly, via email, if not already provided. 

Best regards,

CO
Cas O's update08 Dec 2023, 08:50
Reviewer Update
It seems as if your escalation department is not in operation or activated or that your call centre people are *********** to escalate or there is a hack on your system.
Issue #1 Nothing happened to this: ID *** for Merchant ID: ***7


Issue #2 Spoke to your call centre about not receiving emails of payment on Merchant ID: ***6 and was promised an escalation email about an hour ago and still nothing.

Please advise and keep in mind you are in the service delivery industry.

Please dont provide words as a response I need action
PayFast
PayFast's reply19 Dec 2023, 10:34
Official
Hi there Cas. Just a friendly check in to ensure that all has been resolved at this point? Looking forward to your confirmation. 

Best regards,

CO
Cas O's update19 Dec 2023, 15:27
Reviewer Update
No not yet.