RV
Robin V
1 reviews | Active since Jan 2020
05 Dec 2023, 14:36
PayFast
Absolutely no consumer safeguards in place to reverse/fix payments made to **** merchants. **** merchants that they gladly allow and shelter on their platform.
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Replies (2)RV
Robin V's updateReviewer Update
05 Dec 2023, 14:37Not sure why SC--AM is being censored
RV
Robin V's update05 Dec 2023, 14:37
Reviewer Update
Not sure why SC--AM is being censored
PayFast's replyOfficial
07 Dec 2023, 11:06Hi there Robin and thank you for reaching out to us. Our safeguards are put in place in the acts of thorough vetting and onboarding processes however, we do apologise for the experience you had. We have escalated your contact details to our Support Team for review and to offer further feedback and assistance. We can confirm that we won't be able to process a refund without receiving the merchants consent. For advise on reversals in the event that you are struggling to get hold of the merchant, we would suggest contacting you card provider/bank for feedback.
PayFast's reply07 Dec 2023, 11:06
Official
Hi there Robin and thank you for reaching out to us. Our safeguards are put in place in the acts of thorough vetting and onboarding processes however, we do apologise for the experience you had. We have escalated your contact details to our Support Team for review and to offer further feedback and assistance. We can confirm that we won't be able to process a refund without receiving the merchants consent. For advise on reversals in the event that you are struggling to get hold of the merchant, we would suggest contacting you card provider/bank for feedback.