DC
Deidre C
1 reviews | Active since Nov 2018
29 Aug 2023, 17:00
PAYFAST BOUGHT OVER AND NOW JUST DISASTEROUS
I was always amazed at how quick and efficient Payfast was but today it has been a disaster - i cannot get payments and no one after three calls can help. Technical now closes at 4pm. I had a woman on the line who said she is not trained to help so why answer the phone, Payfast you going to lose clients fast!
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PayFast's replyOfficial
30 Aug 2023, 10:27Hi there Deidre and thank you for reaching out to us. We are sorry to hear about your encounter with us and we will certainly be escalating this matter to management for further review as this is not the standard of service we wish to offer to anyone making use of our platform. We have requested that this be treated and responded to urgently.
PayFast's reply30 Aug 2023, 10:27
Official
Hi there Deidre and thank you for reaching out to us. We are sorry to hear about your encounter with us and we will certainly be escalating this matter to management for further review as this is not the standard of service we wish to offer to anyone making use of our platform. We have requested that this be treated and responded to urgently.