CP
Clayton P
1 reviews | Active since May 2019
21 Oct 2024, 16:11
Payfast
I updated my bank details on PayFast and waited for 2 weeks to be told that they could not assist as I used the details of another entity, which makes sense. I have since reverted to the original bank details and have waited another 7 - 10 days for the original account to be approved. I can't get help on the bot, I have been told that my account have been escalated , but still nothing. It has been 3 / 4 weeks and I can't access my funds or get any help from anyone at PayFast.
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PayFast's replyOfficial
21 Oct 2024, 16:25Hi Clayton,
Thank you for reaching out. We sincerely apologise for your experience with us. We have escalated your matter to our onboarding team to ensure it receives the attention it deserves. You can expect further feedback within the next 24 hours. We appreciate your patience and understanding as we work to resolve this for you.
Thank you for reaching out. We sincerely apologise for your experience with us. We have escalated your matter to our onboarding team to ensure it receives the attention it deserves. You can expect further feedback within the next 24 hours. We appreciate your patience and understanding as we work to resolve this for you.
PayFast's reply21 Oct 2024, 16:25
Official
Hi Clayton,
Thank you for reaching out. We sincerely apologise for your experience with us. We have escalated your matter to our onboarding team to ensure it receives the attention it deserves. You can expect further feedback within the next 24 hours. We appreciate your patience and understanding as we work to resolve this for you.
Thank you for reaching out. We sincerely apologise for your experience with us. We have escalated your matter to our onboarding team to ensure it receives the attention it deserves. You can expect further feedback within the next 24 hours. We appreciate your patience and understanding as we work to resolve this for you.