Payfast and The courier guy payment issue

The worse service I have ever received from both payfast and the courier guy. Made a booking yesterday for a parcel and made payment online but when I check online, status is on payment pending. Called The courier guy and I was told to email payfast which I did and theres still no response. The courier guy is just like nope, we enter nowhere in this, isnt payfast in their website as a service provider? Yhooo first time using it and I am so gatvol