PayFast and it’s merry THEIVES.

Used PayFast to pay for an online order. Their system took the money out of my account. Then, their e-commerce system proceeded to cancel my order with the merchant, with no consent from either myself or the merchant.

The merchant has not received the funds, neither has it been refunded to my account. It is no longer a pending deduction on my account, so it won’t be reversed.

Their customer service is pathetic. Clearly they lack the foresight and ability to allow their employees to work from home. I mean come on PayFast, after all we are in the 21st century. 14 days lead time on a customer query, is disgraceful.

This is the 3rd time in just over a year and incident like this has happened to me.

They need to sort their mistakes out fast.