AB
Antoinette B
1 reviews | Active since Jul 2024
09 Jul 2024, 22:14
Pathetic Service, Money Deducted without Service
Money has been deducted from our business account for services we never received. Your employee, Thandie activated Paybill when we wanted a credit card system. We asked her to cancel this and activate the correct system. No emails are responded to by Thandie and your support team to cancel the contract if we cant be offered the system we want. It's been 2 months now since I've ask***ed this matter to be resolved. Today, we've been charged and yet we've not utilized any of your systems. We need the money refunded. Pathetic service+++
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PayFast's replyOfficial
10 Jul 2024, 17:16Hi there Antoinette and thank you for reaching out to us. We do sincerely apologise for this being the case. We have now escalated this matter to our Support and Sales Teams to rectify and provide you with further feedback. You can expect feedback during business hours, tomorrow. Again, please do accept our apologies for this matter not being resolved as yet.
PayFast's reply10 Jul 2024, 17:16
Official
Hi there Antoinette and thank you for reaching out to us. We do sincerely apologise for this being the case. We have now escalated this matter to our Support and Sales Teams to rectify and provide you with further feedback. You can expect feedback during business hours, tomorrow. Again, please do accept our apologies for this matter not being resolved as yet.