RR
Rudi R
1 reviews | Active since May 2019
27 May 2025, 12:01
Pathetic service
This has now become one of the most pathetic financial paygates. Been a client with you from 2022. Staff incompetence and now clear direction with every response timed at 2 business days to provide feedback, meaning I loose 2 business days on my online business as payments cannot be processed.
This is a shame to run a business like this with your client not being important and just a number. Take your payment fee call it a day. Time to sharpen up your staff as well as they are not very helpful on getting things done or resolved with no sense of urgency.
Saying that as if you put bread on my table
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Replies (2)RR
Rudi R's updateReviewer Update
27 May 2025, 12:08And just to add to this, once I have withdrawn the balance on the account, do not expect me to be back as I as the client is not a priority to you, you are not a priority to me!!!
RR
Rudi R's update27 May 2025, 12:08
Reviewer Update
And just to add to this, once I have withdrawn the balance on the account, do not expect me to be back as I as the client is not a priority to you, you are not a priority to me!!!
PayFast's replyOfficial
29 May 2025, 10:54Hi Rudi,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the impact it’s had on your business — that’s never the kind of service we aim to deliver.
We understand how critical timely support and payment processing are to your operations and we regret the delays and frustration caused. Your concerns have been escalated internally for urgent attention and our team is actively working to get this resolved as quickly as possible.
They will be in touch with you shortly to provide an update.
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the impact it’s had on your business — that’s never the kind of service we aim to deliver.
We understand how critical timely support and payment processing are to your operations and we regret the delays and frustration caused. Your concerns have been escalated internally for urgent attention and our team is actively working to get this resolved as quickly as possible.
They will be in touch with you shortly to provide an update.
PayFast's reply29 May 2025, 10:54
Official
Hi Rudi,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the impact it’s had on your business — that’s never the kind of service we aim to deliver.
We understand how critical timely support and payment processing are to your operations and we regret the delays and frustration caused. Your concerns have been escalated internally for urgent attention and our team is actively working to get this resolved as quickly as possible.
They will be in touch with you shortly to provide an update.
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the impact it’s had on your business — that’s never the kind of service we aim to deliver.
We understand how critical timely support and payment processing are to your operations and we regret the delays and frustration caused. Your concerns have been escalated internally for urgent attention and our team is actively working to get this resolved as quickly as possible.
They will be in touch with you shortly to provide an update.