Not user friendly
I cant even login. There are 2 logins, multifactor authentication when I would want their system to recognize my IP addresses to have a fast and frictionless experience. I want to speak to a human not to their useless AI chatbots. I havent dealt with this company for long and it is already unpleasant and frustrating. Looking at their verwhelmingly bad reviews I wish I checked their reviews first and very annoyed at my web designer for suggesting them
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PayFast's replyOfficial
10 Nov 2025, 10:08 Hi Ryno, Thank you for sharing your feedback. Two-factor authentication is a mandatory security feature that helps protect all accounts against unauthorized access. This requirement applies to every user to maintain the highest level of security. As discussed during our call, we’ve emailed you the MFA setup steps for your convenience. On Sundays, our offices are closed, so our chatbot is available to assist when live agents are not.
PayFast's reply10 Nov 2025, 10:08
Official
Hi Ryno, Thank you for sharing your feedback. Two-factor authentication is a mandatory security feature that helps protect all accounts against unauthorized access. This requirement applies to every user to maintain the highest level of security. As discussed during our call, we’ve emailed you the MFA setup steps for your convenience. On Sundays, our offices are closed, so our chatbot is available to assist when live agents are not.