Not confident I’ll be giving them my business

The customer service experience has been very disappointing. When you reach a consultant through their Chatbot platform, they confirmed they are handling multiple chats at once, which leads to poorly thought-out and unhelpful responses, even for simple requests. They don’t check the chat history, often asking questions you’ve already answered, and they frequently copy and paste irrelevant information that doesn’t address the issue. It feels like they don’t care about their customers, and the lack of personal attention is frustrating. Someone from their team should look into how other companies get it right—after all, even phone operators deal with one person at a time, providing more focused and personalized service. Waiting 8-30 minutes just to repeat information is unacceptable. Based on this experience, I’m not confident I’ll be giving them my business. Very dissatisfied.