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Deborah E
1 reviews | Active since Nov 2023
12 Jul 2024, 11:59
Non-responsive
I signed up for a Payfast account at www.payfast.io
I received 3 e mail notifications, the last one saying my account was verified but when I clicked the link to sign in I got an insecure website warning.
Going directly to www.payfast.io, I tried to log in and could not. I clicked forgot password and received a message saying I would get a password reset e mail but I did not.
I e mailed PayFast at *** on 29 June. On the same day I received an acknowledgment with a ticket number but two weeks later, no response.
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Replies (3)
PayFast's replyOfficial
12 Jul 2024, 13:58Hi there, and thank you for reaching out to us. We're sorry to hear about the issues you've encountered with your account activation and subsequent communication with our support team. Please rest assured that we take your concerns seriously. We have escalated your matter to our support team immediately to investigate and resolve this issue as quickly as possible. You should expect to hear from us shortly regarding the resolution of your ticket.
PayFast's reply12 Jul 2024, 13:58
Official
Hi there, and thank you for reaching out to us. We're sorry to hear about the issues you've encountered with your account activation and subsequent communication with our support team. Please rest assured that we take your concerns seriously. We have escalated your matter to our support team immediately to investigate and resolve this issue as quickly as possible. You should expect to hear from us shortly regarding the resolution of your ticket.
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Deborah E's updateReviewer Update
12 Jul 2024, 16:49Thank you for the prompt response. The support team contacted me and sorted out the problem.
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Deborah E's update12 Jul 2024, 16:49
Reviewer Update
Thank you for the prompt response. The support team contacted me and sorted out the problem.
PayFast's replyOfficial
15 Jul 2024, 08:54We are happy to hear that the issue was quickly resolved for you by our support team. Please never hesitate to get in touch if you have any more queries or problems down the road. We are always here to help!
PayFast's reply15 Jul 2024, 08:54
Official
We are happy to hear that the issue was quickly resolved for you by our support team. Please never hesitate to get in touch if you have any more queries or problems down the road. We are always here to help!